ICT Security Operations Analyst | Contract | Bank

We are seeking a Cybersecurity Operations Analyst (Level 2) to provide operational support for IT security infrastructure in a global banking environment. This role will focus on maintaining, hardening, and troubleshooting key network and security platforms, while working across regional stakeholders and supporting compliance activities.

Responsibilities:

• Provide Level 2 support for network and security infrastructure (firewalls, proxies, VPN, IPS, etc.)
• Handle incident, request, and change management tickets related to cybersecurity operations.
• Remediate vulnerabilities and support configuration hardening of security infrastructure.
• Prepare and install security appliances including firewalls, VPNs, routers, and IDS.
• Support DNS/DHCP administration and manage IP/VPN access and remote connectivity tools.
• Maintain updated documentation for security SOPs, policies, and technical procedures.
• Coordinate with Level 1 teams, provide technical guidance, and conduct knowledge transfer.
• Respond to security incidents including phishing, breaches, and malware alerts.
• Contribute to IT security projects including upgrades, migrations, and asset onboarding.
• Manage and update security CMDB and network asset inventory.
• Stay current on emerging security technologies and recommend continuous improvements.
• Collaborate with compliance teams to meet regulatory and audit requirements.
• Participate in security awareness initiatives and promote best practices across teams.

Requirements:

• Bachelor’s Degree in Computer Science, Information Technology, or related discipline.
• Minimum 3 years of experience in cybersecurity support or 6 years in IT systems environment, preferably in financial services.
• Solid understanding of network infrastructure (LAN/WAN/VPN) and security protocols.
• Hands-on experience with security platforms: firewalls, IDS/IPS, proxies, remote access.
• Familiar with DNS/DHCP management and encryption/certificate-based security.
• Knowledge in Python, Bash, or Ansible.
• Skilled in using troubleshooting tools like Wireshark, NetFlow, etc.
• Good analytical thinking, attention to detail, and ability to work under pressure.
• Good communication and interpersonal skills; customer-service oriented.
• Willingness to work shifts across APAC, Europe, and US time zones; available for on-call duties during weekends or non-business hours.

Technical Tools & Platforms:

• Networking & Security: Cisco (Nexus, ACI, Catalyst), Arista, Fortinet, F5, Checkpoint, Trend Micro, Ivanti
• Proxy/DNS: Infoblox, Skyhigh
• Monitoring/Tools: Wireshark, Tshark, NetFlow
• Scripting: Python, Bash, Ansible

Work Conditions:

• Required to work on rotational shifts to support global offices (Paris, New York, Asia).
• Occasional on-call support during weekends or after-hours (additional allowance claimable).